FAQ
I have some questions before actually placing an order.
- Please feel free to drop us an email/call/sms/whatsapp to enquire. You may also drop by our store during trading hours to enquire.
- Our email add: Orders@charlotte-grace.com
- Our mobile number: 9768 9827
- Our address: 27 Kampong Bahru Road 169351
- Please feel free to drop us an email/call/sms/whatsapp to enquire. You may also drop by our store during trading hours to enquire.
- Our email add: Orders@charlotte-grace.com
- Our mobile number: 9768 9827
- Our address: 27 Kampong Bahru Road 169351
Will I get a draft or sketch before confirming the order?
- If your design requires a sketch, yes, we will provide it. If your design is from an old design that we did, we will most probably not sketch it out again.
- No sketches/drafts will be done for cupcake orders.
Can I give you a picture of a cake I want and you do it for me?
- Yes you may, but we will not copy it 100% as there may be copyright issues and, it's not nice to copy someone else's work of art :)
- If your design requires a sketch, yes, we will provide it. If your design is from an old design that we did, we will most probably not sketch it out again.
- No sketches/drafts will be done for cupcake orders.
Can I give you a picture of a cake I want and you do it for me?
- Yes you may, but we will not copy it 100% as there may be copyright issues and, it's not nice to copy someone else's work of art :)
What flavors do you offer for customised cakes?
- Please refer to our FLAVORS page.
Can we mix the flavors for different tiers?
- You can mix them (different flavors for different tiers)
- Please refer to our FLAVORS page.
Can we mix the flavors for different tiers?
- You can mix them (different flavors for different tiers)
I'm ready to order, how do I go about doing it?
- Please note that orders have to be placed 1-2weeks in advance.
- A last minute order will result in extra charges as we have to shift our schedules to accomodate yours.
- The best way to order would be through email. orders@charlotte-grace.com
- Some things we'd require of you would be:
1. Name & contact number
2. Date of collection/delivery
3. Size of cake/ flavor of cake/ design of cake
4. Size of cupcake/ flavor of cupcakes/ design of cupcake.
5. Quantity and design of cookie.
6. For french pastries - we'll advice more over email.
- A non-refundable 50% deposit would be needed to secure your booking and the other 50% would be due on the delivery/collection day itself. If your order is placed through email, a bank transfer would be good.
- Please note that orders have to be placed 1-2weeks in advance.
- A last minute order will result in extra charges as we have to shift our schedules to accomodate yours.
- The best way to order would be through email. orders@charlotte-grace.com
- Some things we'd require of you would be:
1. Name & contact number
2. Date of collection/delivery
3. Size of cake/ flavor of cake/ design of cake
4. Size of cupcake/ flavor of cupcakes/ design of cupcake.
5. Quantity and design of cookie.
6. For french pastries - we'll advice more over email.
- A non-refundable 50% deposit would be needed to secure your booking and the other 50% would be due on the delivery/collection day itself. If your order is placed through email, a bank transfer would be good.
Do you do delivery?
- Yes at a fee of $20
When and where do you deliver?
- Tuesday to Sat 10am - 8pm. Sunday: 10am to 2pm
- Any deliveries after delivery hours will incur additional costs.
- Anywhere in Singapore
Can we self-collect?
- Yes you may. After confirming your order with us, we will arrange the pick-up time with you.
- Our address is at 27 Kampong Bahru Road 169351. (We have relocated from toa payoh and no longer have a collection point there)
How do I transport my cake home?
- All customised cakes will be boxed and packed prior to your collection. Any over-the-top figurines will be taken off the cake and you will have to assemble it just before the celebration to ensure that no mishaps happen during delivery.
- Please place cakes on flat surface during transportation. In the car boot or at the leg space of the passenger seat.
- Holding it or slanting it on an uneven car seat will result in exaggerated movement during transit which will result in an exaggerated looking cake at the celebration - uh uh, not a good idea.
- We recommend the car to be as cool as possible when transporting the cake and drive straight to the location if possible.
- Do not leave the cake in your car unattended, overnight or in the hot sun.
How do I store my cake overnight?
- Fondant cakes are not meant to sit in the fridge, but being in a humid country, we can't tell you how humid your house is.
- To be completely safe, please refrigerate your cake (in the fridge, wine chiller) and take it out 1-2hours before the celebration, place the cake under the fan or in the air con and let any "sweat" or water droplets dry up.
- Chocolate, vanilla, red velvet, earl grey tea, pandan salted egg flavors taste best at room temperature.
- Strawberry shortcake, Cookies and Cream and Lychee flavors taste best straight from the fridge.
- Yes at a fee of $20
When and where do you deliver?
- Tuesday to Sat 10am - 8pm. Sunday: 10am to 2pm
- Any deliveries after delivery hours will incur additional costs.
- Anywhere in Singapore
Can we self-collect?
- Yes you may. After confirming your order with us, we will arrange the pick-up time with you.
- Our address is at 27 Kampong Bahru Road 169351. (We have relocated from toa payoh and no longer have a collection point there)
How do I transport my cake home?
- All customised cakes will be boxed and packed prior to your collection. Any over-the-top figurines will be taken off the cake and you will have to assemble it just before the celebration to ensure that no mishaps happen during delivery.
- Please place cakes on flat surface during transportation. In the car boot or at the leg space of the passenger seat.
- Holding it or slanting it on an uneven car seat will result in exaggerated movement during transit which will result in an exaggerated looking cake at the celebration - uh uh, not a good idea.
- We recommend the car to be as cool as possible when transporting the cake and drive straight to the location if possible.
- Do not leave the cake in your car unattended, overnight or in the hot sun.
How do I store my cake overnight?
- Fondant cakes are not meant to sit in the fridge, but being in a humid country, we can't tell you how humid your house is.
- To be completely safe, please refrigerate your cake (in the fridge, wine chiller) and take it out 1-2hours before the celebration, place the cake under the fan or in the air con and let any "sweat" or water droplets dry up.
- Chocolate, vanilla, red velvet, earl grey tea, pandan salted egg flavors taste best at room temperature.
- Strawberry shortcake, Cookies and Cream and Lychee flavors taste best straight from the fridge.
I would like to come by to the store do place an order. Can I?
- Yes, we'd love to meet you personally too! :) Do give us a call/sms/whatsapp/email to arrange an appointment.
- At the store, you may purchase our cakes/tarts to try.
For customised cakes, you may purchase a box of test-cake to take home before placing order for the flavor of cake. (Do note that test cakes have to be reserved 3 days in advance)
- We can also discuss cake decorations and other details with you when you drop by.
- For Delivery orders: We would need payment to be made in full before deliveries are sent out. Payment method by cash or nets at store before delivery or bank transfer before delivery. We do not accept credit card payment.
- For Self collections: We would need 50% deposit to be made before collection and the balance can be paid by cash or nets at the store.
- Yes, we'd love to meet you personally too! :) Do give us a call/sms/whatsapp/email to arrange an appointment.
- At the store, you may purchase our cakes/tarts to try.
For customised cakes, you may purchase a box of test-cake to take home before placing order for the flavor of cake. (Do note that test cakes have to be reserved 3 days in advance)
- We can also discuss cake decorations and other details with you when you drop by.
- For Delivery orders: We would need payment to be made in full before deliveries are sent out. Payment method by cash or nets at store before delivery or bank transfer before delivery. We do not accept credit card payment.
- For Self collections: We would need 50% deposit to be made before collection and the balance can be paid by cash or nets at the store.
What is fondant?
fon·dant
[fon-duhnt; Fr. fawn-dahn]
noun
1. a thick, creamy sugar paste, the basis of many candies.
2. a candy made of this paste.
What brand of fondant do you use? Can the sugar level be reduced?
At Charlotte Grace Cakeshop, we use Pete & Wills fondant to decorate our cakes.
As it is premade fondant, we're afraid that sugar-level cannot be compromised.
What is buttercream?
Buttercream is a type of icing or filling used inside cakes, as a coating, and as decoration. In its simplest form,
it is made by creaming butter with powdered sugar. Taken from Wikipedia.
What are your cookies made of?
Our cookies are actually shortbread cookies, which contains nuts from almond powder.
Are you halal certified?
We do not use pork or lard in our kitchen. Our ingredients are mostly halal but no, we do not have halal certification.
fon·dant
[fon-duhnt; Fr. fawn-dahn]
noun
1. a thick, creamy sugar paste, the basis of many candies.
2. a candy made of this paste.
What brand of fondant do you use? Can the sugar level be reduced?
At Charlotte Grace Cakeshop, we use Pete & Wills fondant to decorate our cakes.
As it is premade fondant, we're afraid that sugar-level cannot be compromised.
What is buttercream?
Buttercream is a type of icing or filling used inside cakes, as a coating, and as decoration. In its simplest form,
it is made by creaming butter with powdered sugar. Taken from Wikipedia.
What are your cookies made of?
Our cookies are actually shortbread cookies, which contains nuts from almond powder.
Are you halal certified?
We do not use pork or lard in our kitchen. Our ingredients are mostly halal but no, we do not have halal certification.
